TERMS AND CONDITIONS OF SALE

This page sets out the legal terms and conditions (“Terms & Conditions”) under which METASOUQ FOR HOUSEHOLD UTENSILS TRADING CO. L.L.C or its relevant affiliated company in your territory of residence sell any of the products (“Products”) listed on this website (“Website”) to you. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.    

If we cannot supply you with the products you ordered for whatever reason, including for example where you have placed a bulk order for 15 or more items of the same product, we will not process your order and will inform you of this. This may be due to the product being sold out or because we found an error in the product price. If you have already paid for the products we will provide you with a full refund as soon as reasonably possible.

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).

Delivery / collection

We can only process orders for delivery within countries in which we are permitted to sell the Products.

We will try our best to either deliver the Products to your address by the estimated delivery/collection date. If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.   We will inform you when the order has been delivered to your address.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery company will keep the product on the doorstep. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority. 

All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order and we will not be liable for a refund or a replacement in the event the address you specified is incorrect. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Home Delivery Service & Assembly

Alterations of entryways and hallways is not the responsibility of our Home Delivery team. Please ensure your entryways and hallways (including turning radius) will fit the dimensions of your items.

The Home Delivery team is not responsible for hanging mirrors, picture frames or other wall hanging products, wiring of electrical items, removal of mattresses, roll out/set up of existing rugs and floor coverings, hanging of blinds, curtains and drapes or the plumbing and connection of sanitary wire.

Minor set up and assembly, such as putting up slip covers or bed frame assembly, is part of our delivery service. Most merchandise (excluding upholstery) is removed from its packaging and inspected for flaws before delivery to the customers’ home. The merchandise is wrapped in special materials for final delivery to your home. The Home Delivery team will unpack or unwrap furniture items and remove all packaging materials from your home.